We speak of 'visitors and guests' but shouldn't the givers of hospitality (staff and management) also feel welcome? After all, how can we expect the delivery of authentic hospitality if we're not hospitable with our own people? It seems hospitality is often lost in translation in the multi-billion dollar business of travel. Yet it's hospitality that makes travel so enjoyable! Travel without hospitality is just like moving from Point A to Point B... a transactional experience, not a transformative one.